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Version: V12

Understanding VIDIZMO Integrated Apps

To cater to different business requirements, VIDIZMO provides flexibility to its customers by allowing them to enable and utilize third-party applications for additional or enhanced features and functionalities. This integration and configuration lead to user convenience, user correspondence, and improved business analytics.

VIDIZMO App-Model Configurations​

VIDIZMO provides an extensive list of third-party application settings for different purposes.

These App Settings comprise of the following tabs:

  1. Single Sign-On
  2. Tracking
  3. Support
  4. Other Integrated Apps

Single Sign-On​

Single sign-on (SSO) is an authentication process that allows a user to access multiple applications with one set of login credentials regardless of the applications' platform, technology, or the domain being used. Many Identity Access Management Systems (IAMs) such as Okta, OneLogin, and third-party logins such as Facebook have centralized their user database to be mapped onto different application environments without the hassle of signing up on each portal separately. VIDIZMO offers great flexibility in terms of available Single Sign-On options. Users can have multiple SSO options enabled at once.

Single Sign-On Options in VIDIZMO are as follows:

  • Azure AD (Active Directory) - Azure Active Directory is a comprehensive cloud-based multi-tenant service from Microsoft that helps you avail identity and access capabilities for applications running in Microsoft Azure and for applications running in an on-premises environment. In addition to the added security due to multi-factor authentication and conditional access, its single sign-on gives enterprises an option to integrate with thousands of cloud applications such as Office 365, Salesforce, and Dropbox.

  • Okta - Okta provides a single platform for identity and access management at an enterprise-level coupled with a unique functionality of branching users into functional groups within an organization to help role-definition and custom permission grants. It provides automated user lifecycle management for increased ease of onboarding and offboarding employees.

  • OneLogin - OneLogin provides unified access management for both SaaS and on-prem apps in one solution. This helps organizations forego other on-prem outdated options and tools and allows employees to access all apps from a single portal. It also offers smarter security and customer centricity.

  • Google SSO - Google Sign-In is an authentication system that helps counteract the problem of multiple login accounts by enabling you to sign in with your Google Account—the same account used with Gmail and other Google services. It forms a gateway to using multiple applications through seamless integration, decreasing the risk of forgotten passwords.

  • Microsoft Live SSO - Microsoft Live ID Sign-In helps centralize the authentication process by letting users sign in to any application using Microsoft Account (Hotmail, Live, or Outlook) with easy integration with all Microsoft Applications such as Office 365 and Azure Active Directory.

  • Facebook - Being one of the largest social media sites with billions of users, VIDIZMO integration with Facebook SSO login gives an added advantage of ready access with a high likelihood that users already have a Facebook account.

  • X (Twitter) - VIDIZMO offers SSO integration options with X (Twitter), which has minimal security considerations due to the public nature of data shared on X, making it one of the more secure options for social logins when it comes to data privacy.

  • LinkedIn - Deemed fairly popular for its pool of professional users, VIDIZMO incorporates LinkedIn SSO login feature to enable employees to sign in using their career profiles with professional contact information and work-specific details.

Tracking​

Tracking is a process in which you monitor user actions while playing video/audio content to determine engagement levels. Tracking lets you know how often media was played, for how long a user played it, how often a video was paused or resumed, and provides real-time insights. Tracking affiliate events can also uncover relationships that are not working due to broken links or bad user experiences. All user activity on media is calculated and displayed as Events in the Media Analytics or Quality of Experience (QoE) reporting interface of VIDIZMO.

Tracking options supported by VIDIZMO:

  • Google Analytics - A free web analytics tool offered by Google to help you analyze your website traffic. VIDIZMO integrates with Google Analytics to allow you to analyze in-depth detail about users on the Portal and make robust reports accordingly. Google Analytics provides many ways to access, organize, and visualize your data to suit your business needs.

  • Woopra - An advanced customer analytics cloud service built with proprietary tracking technology that easily synchronizes customer information and monitors all activity from all touchpoints, including websites, mobile apps, and more based on real-time data. Woopra delivers a holistic, real-time, behavioral view of every prospect and visitor by consolidating the organization's data in a singular hub.

To configure tracking apps, see How to Configure Analytics Apps in Portal.

Support​

Customer satisfaction is key to an organization's success. VIDIZMO provides integration with Support apps to help customers register and manage their complaints/concerns regarding the system centrally and effectively.

  • Freshdesk Support - A customer support platform that helps register user complaints and queries in an organized and effective manner. This helps customers track the status of their queries, manage priorities, and analyze reports providing further insights about system usage.

  • Freshdesk Live Chat - Give customers the experience of modern messaging they are used to by responding proactively to queries on messages, providing better support.

To configure Support apps, see How to Configure Support Apps in Portal.

Other Integrated Apps​

VIDIZMO's flexible and open architecture allows you to easily integrate and leverage your existing IT investments, allowing you to build on the VIDIZMO platform in the technology of your choice, host your application and content where you prefer, ingest content from different sources, and publish it where your audience exists.

SharePoint​

VIDIZMO provides out-of-the-box and seamless integration with Microsoft SharePoint 2007/2010/2013. Viewers securely access channel content via SSO in the familiar SharePoint interface. Other content management systems like SiteCore, JIVE, WordPress, and Drupal are also supported via VIDIZMO Widgets.

Learning Management Systems​

VIDIZMO works with all major Learning Management Systems like Moodle, Blackboard, and Desire2Learn. Users also have the ability to export interactive rich media presentations as a SCORM object, launch it via existing LMS, track score, and view progress in LMS.

Roles and Permissions​

  • To configure apps, users must belong to a group with the App Management feature enabled, or have a CAL that grants this feature's permission.

Note: If you want to configure additional apps, you need to be part of a group or have a CAL with specific feature permissions enabled. For instance, you would require SSO permissions to configure SSO apps.

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